LISTENING SECTION 1Questions 1-10
Questions 1–4

Choose the correct answer.

1 How did he order the bike?

2 Why are mechanics currently looking at the bike?

3 What reason does the customer give for buying the bike?

4 Why does the customer want to change his delivery details?

LISTENING SECTION 1Questions 1-10
Questions 5–10

Complete the form below. Write NO MORE THAN THREE WORDS AND/OR NUMBERS for each answer.

NAME Andrew Holmes
HOME ADDRESS 16 View Hill Road
DELIVERY ADDRESS Audiology Department, Newlands , Bath BA1 5PQ
DELIVERY OPTION delivery, by
DELIVERY DATE , 7th
DELIVERY TIME SLOT from p.m.
DELIVERY PAYMENT by
LISTENING SECTION 2Questions 11-20
Questions 11–13

Choose the correct answer.

11 Why did the local authorities choose to invest in Greenhill?

12 Which kind of people benefit from the services offered by the centre?

13 What does the speaker feel is important about the classes offered at the centre?

LISTENING SECTION 2 Questions 11-20
Questions 14–20

Complete the diagram below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

Greenhill Community Centre

Floorplan

atrium
P.M

meet the tutors

A.M

demonstrations
street dance

classroom C
IT Room
A.M

coding

P.M

classroom A
Arts and

clothing design

digital photography

classroom B
Music classes

drumming for

digital audio workstations

CANTEEN
11.30

P.M

cookery demonstrations

LISTENING SECTION 3Questions 21-30
Questions 21–25

Write the correct answer A, B or C next to Questions 21–25. You may choose any letter more than once.

A Katie will do it.

B Katie may or may not do it.

C Katie won’t do it.

Communication Skills

Design Thinking

Introducing Statistics

Financial Fundamentals

Management Practice

LISTENING SECTION 3Questions 21-30
Questions 26–30

Complete the sentences below. Write ONLY ONE WORD for each answer.

Katie has difficulty in her essays.

Academic staff suggests students address on their first essays.

An academic writing skills tutor provides sessions .

Academic staff recommends building skills to help with listening in lectures.

The study skills courses offered by the university are available for .

LISTENING SECTION 4Questions 31-40
Questions 31–40

Complete the information in the table below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER in each space.

Changes in Distance Education

1998 2002
Number of students taking distance/ 700,000 23 million
Distance learning students as a percentage of all higher education students 15%

Differences between distance learning and traditional learning

  • the instructors and students are in
  • uses special technology, e.g. CDs, CD-ROMs, , TV & radio
  • between instructor and learner

Advantages and disadvantages

Advantages Reason
students can take courses where they like
flexibility students can study when they want and at their own pace
(availability) students can select from a huge range of courses, especially via the internet
time savings students don’t waste time traveling to class
greater diversity greater mix of older students from different
continue working of great importance to students with families
Disadvantages Reason
commitment students may find it difficult to find time to study
problems for students in meeting deadlines, coping with course work
computer know-how needed not suited for students who are uncomfortable with technology
feeling of isolation students may not be prepared for of distance learning